Toilet: MODEL S. Elongated Extra Tall 20-21" Toilet

This is the Cadillac of toilets!

This product is Cadillac of comfort toilets. I had bought my first one in 2019 and it was a surprise to me what a difference from a regular toilet it was. The height gave my disabled husband a far chance of getting up, the 3 inches more from an 18 toilet , helps so much. But wait there's more, the dual flush is a saver of water and the slow close toilet seat is wonderful. So, after trying for a year I bought my second toilet for our second bathroom. I had to email customer service , as the handle was different from first and it was not twenty minutes later that I received an answer to my email and my problem. You will NOT be disappointed in purchasing this toilet.

Excelent Product

If you have a mobility limitation with your legs, this can be a major improvement to quality of life. It is tall enough that when you go to stand, you can rely on handrails and upper body strength to boost and steady yourself. A regular height bowl, for many, requires a lot of knee stability and quad muscle to "launch" yourself upright. However, if you have muscle damage or nerve damage or severe arthritis, that kind of "launch" is not an option. Rather than rely on a commode, this toilet allows you to use a walker to access your bathroom and then transition from standing to what I would call a high-chair or bar-stool sitting posture. You can remain independent and do your business, and then return to upright walking posture with basic hand grips. The bowl is very stable, unlike the rickety tower of add-on seats that some try to use to gain height. Also, there is good separation from the seat to the water level, so if you need to use mechanical aids for hygienic reasons, you will not contaminate them with bowl liquid. It would be well advised to set a commode at the height of this bowl and see how you feel about it -- sort of a test drive.

Great Tall Toilet!

I ordered one of the 20 inch toilets and when it arrived I was able to quickly install it but when I got ready to place the seat I gad never encountered one quite like it and there were no instructions included. I called the number listed and got no answer but they returned my call in just a few minutes then e-mailed me picture instructions on how to install the seat. It was a breeze! I am very happy with my new toilet!

Perfect for a tall man

The Convenient Height toilet is perfect for my father who is a tall man. Installation was mostly easy and trouble free but we would like to suggest that the instruction page be re-designed to be user friendly and post the instructions on the web-site. Also, there were no instructions included for installing the seat. We are having difficulty understanding if the seat is supposed to slide forward and backward or be firmly seated within the locking teeth on the mechanism. Will be calling the company tomorrow.

Make sure you understand that this is a specialty fixture

If you have a mobility limitation with your legs, this can be a major improvement to quality of life. It is tall enough that when you go to stand, you can rely on handrails and upper body strength to boost and steady yourself. A regular height bowl, for many, requires a lot of knee stability and quad muscle to "launch" yourself upright. However, if you have muscle damage or nerve damage or severe arthritis, that kind of "launch" is not an option. Rather than rely on a commode, this toilet allows you to use a walker to access your bathroom and then transition from standing to what I would call a high-chair or bar-stool sitting posture. You can remain independent and do your business, and then return to upright walking posture with basic hand grips. The bowl is very stable, unlike the rickety tower of add-on seats that some try to use to gain height. Also, there is good separation from the seat to the water level, so if you need to use mechanical aids for hygienic reasons, you will not contaminate them with bowl liquid. It would be well advised to set a commode at the height of this bowl and see how you feel about it -- sort of a test drive.

OK, now some cautions. First, as it is extra tall, your floor must be level. If your floor is off level, be sure your plumber brings a real shim kit to level the bowl (not wood shims, or washers, or quarters but a real flange and shim kit. I have found that the bowl seals well with both traditional wax rings and newer foam "donuts."

Be sure you tell your plumber to bring an extended fill pipe or hose. I needed a 20" line for the installation I had done.

The dual mode flush handle had, in the model I received, a square opening in the tank and so it mounted very securely with a back-nut and washer and was easy to index. The handle operates something like a throttle cable or pentaflex cable where a stiff inner wire moves to and fro and a rigid outer sheath remain in place. Do not allow that cable to be kinked during un-boxing.

The tank mounts securely. There is a rubber gasket that must be properly applied, but the instructions are very clear about this and my plumber had no trouble putting it into place. When properly applied, the tank has two nylon bolts that attach it to the bowl. As they are gasketed on the inside of the tank, my plumber told me the trick is not to tighten from the inside of the tank (the fasteners have a slotted head), but use a specialty four-point crown wrench from the bottom and just stabilize the bolt with a screw driver. This brings the tank into solid mechanical connection with the bowl.

As for the dual flush, my plumber said it was all standard "guts" and he said the included parts were of good home-owner grade quality.

The energy of the flush on this thing is fantastic. I am old enough to remember having a 5 gallon flush toilet in my first house. This unit rivals that with a satisfying slosh and gurgle that makes you want to keep an eye on the family cat lest it be drawn-in during the ensuing suction. In candor, even low volume flush in this will handle many solids, but high volume fully evacuates the bowl. I cannot image what you could do in this thing that would ever require a second flush.

The tank lid fits firmly and mates well to the tank.

The seat that comes with it is middle-of-the road quality, but you will likely do what I did and have a specialty seat installed. If you order this toilet, you are kind of opting-in to a customized fixture set-up.

The person I had this installed for found it very reliable and its height and features gave them a big increase in independence. (I had two installed, one from Amazon).

The shipping packaging is good, but if you are asked to sign for a shipment (comes as 2 boxes), be sure there are no intrusions or penetrations to the cardboard. One person can un-box, but it was much safer when I gave the plumber a hand.

Although I know a bit about plumbing and have replaced a regular toilet before, I would say (especially due to warranty) that this would be best served by a professional install vs. DIY.